• If your Dexcom transmitter is failing to connect to the iLet, but is able to connect to the Dexcom G6 app, please contact Beta Bionics for troubleshooting at 855-745-3800. ... • If your G6 transmitter is failing to pair to both the G6 app and the iLet, please contact Dexcom Product Support at 844-607-8398. G6 transmitter loss of ...Ensure Bluetooth is On, after turning Airplane Mode On and Off. Wait up to 20 minutes after Pod activation for the values from your Sensor to appear in your Omnipod 5 App. What if my Pod and Transmitter still won’t connect?Nov 29, 2022 ... typ3me•11K views · 10:04 · Go to channel · PAIRING A NEW DEXCOM TRANSMITTER | The Diabetic Cactus. The Diabetic Cactus•6.2K views · 20:...Copy the Dexcom G7 pairing code from your old smartphone's Dexcom G7 app under Connection > Sensor. Go into your old smartphone’s Bluetooth settings. Turn Bluetooth off. Wait at least 15 minutes before connecting your new smartphone to your Dexcom G7 sensor. Once your new smartphone is connected, install the Dexcom G7 app.Mar 18, 2020 ... ... not being able to work properly. A note from ... transmitter out. You just need to release ... How To Reset and Reuse Dexcom G6 Transmitter 2020.Set up Dexcom G7. Your t:slim X2 insulin pump with Control-IQ technology uses continuous glucose monitoring (CGM) values to predict and help prevent highs and lows. Let’s get you started with Dexcom G7 CGM so you can see how technology can help with your diabetes management. 1 Getting Started with the Dexcom G7 App. 2 How to Insert …Sep 2, 2022 ... It's that time again that I need to pair a new Dexcom G6 Transmitter so I thought I would bring you along ... not intended to be medical advice, ...If you are having trouble pairing your G7 CGM receiver to your sensor, try pairing again but keep the sensor within 3 feet of the sensor. You have the option to use only the Dexcom G7 app on a compatible smart device, * only …Mar 19, 2024 · Recently Viewed. Dexcom G7 - Invalid Pairing Code (Alert 29) The alert is triggered when the pump goes approximately about 20 minutes without pairing with the intended Dexcom G7 sensor. Possible triggers for this alert: Dexcom G7 sensor was already paired to a different pump or G7 receiver. The wrong pairing code was entered. In our case, the problem was location services. Our child has a child's Google Account Managed by the parents family link app and I had to explicitly authorize location services through the family link app for Dexcom on his phone. After that I had to reinstall the Dexcom app and attempt a new transmitter pairing. 15 minutes later and it worked!Oct 28, 2023 · Manual Pairing: Sometimes, initiating a manual pairing process can be more effective. Check your Dexcom manual for steps to do this, as it can differ between models. Sensor Placement: Make sure the sensor is correctly positioned on your body. Even a small misalignment can cause errors during the warm-up phase. Starting at 3 weeks before the end of its battery life, the warnings count down the transmitter battery life until it has only 10 days – one sensor session – left. If the transmitter battery has less than 10 days remaining, you won’t be able to start a new session and will see “Pair New Transmitter” instead.I understand that Dexcom will be tracking, and if necessary, reporting and may be subject to disclosure requirements with respect to the provision of these Samples. I agree not to reuse any Samples. I acknowledge that Dexcom provides no warranties for the Samples other than the warranties outlined in the applicable Dexcom Instructions for Use.This 4-minute Dexcom training video shows viewers the process of removing and replacing the transmitter and sensor for the Dexcom G6 System when using the receiver. The transmitter battery is good for up to 3 months. Starting 3 weeks before the end the battery life, the receiver will warn the user that the transmitter will soon need to be ...By default, Dexcom Clarity reports display the most recent 14 days of data. To change the date range, from any report: 1. Click on the date range. 2. Choose from the recent numbers of days or select a custom date range, then click. OK.Dexcom Continuous Glucose Monitoring | DexcomIf your glucose alerts and readings from the Dexcom CGM do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. Seek medical advice and attention when appropriate, including for any medical emergency. Dexcom G6 and G7 CGM guides give you information on how to use Dexcom CGM, Clarity software, and other products ...App . Google. App . GoogleRecently Viewed. Dexcom G7 - Invalid Pairing Code (Alert 29) The alert is triggered when the pump goes approximately about 20 minutes without pairing with the intended Dexcom G7 sensor. Possible triggers for this alert: Dexcom G7 sensor was already paired to a different pump or G7 receiver. The wrong pairing code was entered.Remove the transmitter from its packaging. Wait 10 minutes for the transmitter to turn on. 2. From the Home Screen, tap OPTIONS. 3. Tap the down arrow then tap My CGM. 4. Tap " Press to Set Up " to the right of Transmitter ID. If there is already a transmitter ID entered, tap on that number instead.In conclusion, pairing the Dexcom G6 Transmitter with compatible devices enhances the user experience by providing real-time glucose monitoring, trend analysis, and seamless integration with everyday devices. By following the step-by-step pairing process and troubleshooting tips, users can maximize the benefits of this innovative technology in ...Click Options from the home screen, then tap the down arrow. Click on My CGM. Locate the Transmitter ID number at the bottom of the screen. On Dexcom G6 app: Click on Settings. The Transmitter section will show your ID number. Put your old pump into Storage Mode. Note: It is important that you DO NOT stop the sensor session on your old pump.Learn how to pair a new transmitter to either your Dexcom G6 app on your compatible smart device* or receiver. *Smart devices sold separately. For a list of …Remove the transmitter from its packaging. Wait 10 minutes for the transmitter to turn on. 2. From the Home Screen, tap OPTIONS. 3. Tap the down arrow then tap My CGM. 4. Tap " Press to Set Up " to the right of Transmitter ID. If there is already a transmitter ID entered, tap on that number instead.when you tried to setup the transmitter in the BYOD you should have been prompted for a bluetooth pairing request if you were not it means the transmitter is not being found. 1. Reply. T2d9953. • 1 yr. ago. Mine takes 10 minutes or more sometimes to pair, you need to keep the screen on to be sure to accept the paring when the request comes in. 1.If it is a G6 or Dexcom One, have you activated the transmitter? If it is a G7, have you inserted the device? Enable all xDrip notifications under Android Settings −> Apps & notifications −> Notifications −> xDrip+. Otherwise, you may not get a pair request notification, which you will need to approve if you have Android 10 or newer.Pairing wine with food doesn't have to be a fussy process. Some wines definitely complement the flavor of certain types of foods, but in general picking a great wine to go with a g...You have now officially moved the Dexcom G6 app from your old phone to your new phone. You will need to re-enter your transmitter ID and your sensor ID after you go through the setup process. PROBLEM SOLVED! I've helped many people do this and it's always 100% successful. The heck with Dexcom, we don't need them to update the S22 …Click Options from the home screen, then tap the down arrow. Click on My CGM. Locate the Transmitter ID number at the bottom of the screen. On Dexcom G6 app: Click on Settings. The Transmitter section will show your ID number. Put your old pump into Storage Mode. Note: It is important that you DO NOT stop the sensor session on your old pump.Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, Share are trademark or registered trademarks in the U.S. and may be in other countries. Frequently asked questions to help you with any pairing or connectivity issues you may be experiencing with Dexcom ONE.Remove the transmitter from its packaging. Wait 10 minutes for the transmitter to turn on. 2. From the Home Screen, tap OPTIONS. 3. Tap the down arrow then tap My CGM. 4. Tap " Press to Set Up " to the right of Transmitter ID. If there is already a transmitter ID entered, tap on that number instead.Dexcom G7 Dexcom G6 Options My CGM Device Settings History 2 If this is the first time using a Dexcom G7 sensor, tap Select Sensor and then tap Dexcom G7. Otherwise, skip to Step 3. 1 From the Home screen, tap OPTIONS. Tap the down arrow and then tap My CGM. T:SLIM X2 INSULIN PUMP WITH DEXCOM G7 CGM Start Sensor SessionWhy isn't my transmitter working, and/or why is my Dexcom CGM System telling me to pair a new transmitter? Dexcom ONE transmitters last up to 90 days from activation. You can find your transmitter's Activated On date by going to Settings > Transmitter in the Dexcom ONE appManual Pairing: Sometimes, initiating a manual pairing process can be more effective. Check your Dexcom manual for steps to do this, as it can differ between models. Sensor Placement: Make sure the sensor is correctly positioned on your body. Even a small misalignment can cause errors during the warm-up phase.On the new phone, login to the Dexcom app with your existing Dexcom Username and Password. Follow the set-up screens, if prompted: Follow the set-up screens, if prompted: You may receive a pairing request on the new phone to connect it to the current transmitter by entering your 6-digit transmitter number.CONNECT THE TRANSMITTER (EVERY 3 MONTHS) A single Dexcom CGM transmitter cannot be connected to the t:slim X2 insulin pump and Dexcom receiver at the same time. If the user is currently using the Dexcom receiver, turn off the receiver and then proceed to step 1 in the first section below. START SENSOR SESSION (EVERY 10 DAYS) 3 Tap Press to Set ...If your transmitter is more than 90 days old and not working, you must use a new transmitter. You will not be able to start a sensor session past day 90. To avoid any unnecessary issues with your Dexcom CGM System, contact your supplier to have a new transmitter in hand by day 90.May 17, 2023 · Check the Battery Level. If the battery level of your Dexcom transmitter is low, it may not be able to pair with your device. Make sure the battery is at least 50% charged and that the transmitter is turned on. If the battery level is still low, you may need to replace the battery. If you’re still having trouble pairing your Dexcom ... Since he says his receiver is in pairing mode for 1 3/4 hours, that would mean that the bluetooth icon on the receiver is flashing but not locking onto the transmitter bluetooth signal. If he was not getting a flashing bluetooth icon, then I would think that could indicate a possible receiver issue. TeslaNova May 29, 2021, 2:00am 6.To pair your new transmitter after you receive the "Replace Sensor & Transmitter Now" notification, follow the instructions in the video below. How to Replace Your Sensor on Day 10 LBL-1000734 Rev001 Dexcom ... Troubleshooting In general, pairing the Dexcom G6 transmitter with a new receiver involves the following steps: Turn on the new receiver by pressing and holding the power button until the power icon appears. Press the “Menu” button on the receiver and then select “Settings.”. Scroll down and select “Link Transmitter.”. Press the “Select” button ...A sample transmittal form is a document a company uses when sending other documents such as reports, proposals or drawings to another company. Companies use transmittal forms to in...Follow the directions on the warning. Open your iPhone Settings >> General >> Device Management and then select your Developer App certificate and trust it. Once you click the Trust on your iPhone, go back to Xcode, click on the blue OK button for the warning and then press the build/play button one more time.While holding the front edge of the adhesive patch, gently rock back the applicator away from your body. Check the insertion site to make sure the sensor isn’t left on the skin. Don’t try to reuse the applicator. If you pressed the button to insert your Dexcom G6 sensor but the applicator got stuck and won’t release, remove the applicator ...This alert tells you when you're not getting Dexcom G6 readings. Your display device may be too far from your transmitter or there may be something, ...This video shows you how to set up your app and insert your sensor. Start by downloading the Dexcom G7 app from the App store or Google Play store to your compatible smart device* and follow the instructions in the video. * Compatible smart devices sold separately. Download on the Apple store. Download on the Google Play store.Learn how to pair a new transmitter to either your Dexcom G6 app on your compatible smart device* or receiver. *Smart devices sold separately. For a list of compatible devices, visit...If your glucose alerts and readings from the Dexcom CGM do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. Seek medical advice and attention when appropriate, including for any medical emergency. Dexcom G6 and G7 CGM guides give you information on how to use Dexcom CGM, Clarity software, and other products ...You can manually stop your transmitter and sensor by going to Settings > Transmitter > Pair New. You will be prompted to stop your sensor if your current sensor ...You will get a notification when a Dexcom ONE transmitter battery has died or the system detects a problem. To pair your new transmitter after you receive the "Replace Sensor & Transmitter Now" notification, follow the instructions in the video below. How to Replace Your Sensor on Day 10.Find answers to your questions about Dexcom Continuous Glucose Monitoring System, Clarity software, Follow app, and diabetes management. US. ... If your transmitter didn’t pair with your display device and you are seeing a Transmitter Not Found alert, please try these solutions. Read more; Managing Your Online Account.First Dexcom sensor, transmiter not found. Connection Issues. Today I'm installing my first sensor with my first transmiter, I've followed all the steps (including listening to the click when inserting the transmiter) but after 30 minutes the app says it couldn't be found. I checked and it felt a bit loose at the bottom so a pushed harder and ...If your glucose alerts and readings from the Dexcom CGM do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. Seek medical advice and attention when appropriate, including for any medical emergency. Dexcom G6 and G7 CGM guides give you information on how to use Dexcom CGM, Clarity software, and other products ...Yes. You can check your CGM data on your wrist! If your Apple Watch is connected to a compatible smartphone, the Dexcom G6 app is compatible with the Apple Watch and can be used to discreetly view your glucose readings, trend arrow, and trend graph. Use the digital crown to scroll the trend graph view between 1, 3, or 6 hours of data.LBL 1000654Sep 11, 2020 ... Dexcom Answers: Transmitter Pairing. Dexcom Canada - English•8.4K ... Dexcom G6 Transmitter Not Pairing Fix Dexcom Operator Fix and Replacement.Ensure the transmitter is snapped securely into the sensor patch to enable pairing. Ensure the correct transmitter ID is entered into the pump. This can be confirmed by …Is the transmitter's serial number correctly entered into the receiver or smart device? Click here for how to pair your transmitter. Did you clean your ...Remove the transmitter from its packaging. Wait 10 minutes for the transmitter to turn on. 2. From the Home Screen, tap OPTIONS. 3. Tap the down arrow then tap My CGM. 4. Tap " Press to Set Up " to the right of Transmitter ID. If there is already a transmitter ID entered, tap on that number instead. This is my second transmitter for my Dexcom G6. The first one paired with no issues. The new one will not pair correctly. I've rebooted my Google Pixel 4XL twice. Bluetooth is turned on. I've tried to connect 3 times without success. It gets stuck in a cycle of "Searching for Transmitter" then it fails. I would just call Dexcom. Dexcom G6 transmitter not pairing with mobile app. Type 1 and LADA. LWithrow March 8, 2022, 3:44pm 1. I am on an Android phone and suddenly the …In our case, the problem was location services. Our child has a child's Google Account Managed by the parents family link app and I had to explicitly authorize location services through the family link app for Dexcom on his phone. After that I had to reinstall the Dexcom app and attempt a new transmitter pairing. 15 minutes later and it worked! Dexcom G7 Pairing and Connectivity Troubleshooting. CA. EN FR. The official logo of Dexcom, Inc. ... Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom ... Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.8.0. Safety is Dexcom’s top priority, so this new app permission is required to ensure you always get the Urgent Low alarm and important Dexcom alerts.We would like to show you a description here but the site won’t allow us.You cannot be in an active session for a transmitter reset. Go to your iPhone’s Bluetooth area (in Settings) and “forget” the Dexcom transmitter. Delete the Dexcom G6 app. Shutdown and restart your iPhone. Open the ResetTransmitter app and enter your dexcom transmitter ID and press the Reset button.Starting at 3 weeks before the end of its battery life, the warnings count down the transmitter battery life until it has only 10 days – one sensor session – left. If the transmitter battery has less than 10 days remaining, you won’t be able to start a new session and will see “Pair New Transmitter” instead.Wait until your session comes to an end and tap the “pair” button when prompted by your receiver. Pair Manually: If you don’t see Pair new transmitter, you must select Stop Sensor first. Then follow the on-screen prompts to pair your new transmitter. Click here to view the Dexcom G6 User Guide for more information. LBL-1002151 Rev001.If you’re facing issues with this pairing, follow these steps: Solution: Check if your smartphone is compatible with the Dexcom G7 app. Ensure that Bluetooth is enabled on both your CGM transmitter and your phone. If you encounter problems during the pairing process, consult the app’s troubleshooting section for specific instructions.In this video, we show you the step-by-step process of how to enter a Dexcom G6 CGM Transmitter ID into a t:slim X™ Insulin Pump. These instructions are prov...Jan 13, 2019 ... ... not already there, and wait for BT pairing ... Dexcom G6 Transmitter Save Restart Sensor By removing Transmitter ... PAIRING A NEW DEXCOM ...How do I pair a new G6 transmitter with my receiver? Your new transmitter will need to be paired with your receiver before use. Any time you switch to a new transmitter and/or receiver, you must enter the transmitter SN into your receiver. LBL013381 Rev002.In this video, we show you the step-by-step process of how to enter a Dexcom G6 CGM Transmitter ID into a t:slim X™ Insulin Pump. These instructions are prov...Are you in search of the perfect pair of sneakers? Look no further than Finishline.com. With their extensive collection and user-friendly interface, finding your dream sneakers has...CONNECT THE TRANSMITTER (EVERY 3 MONTHS) A single Dexcom CGM transmitter cannot be connected to the t:slim X2 insulin pump and Dexcom receiver at the same time. If the user is currently using the Dexcom receiver, turn off the receiver and then proceed to step 1 in the first section below. START SENSOR SESSION (EVERY 10 DAYS) 3 Tap Press to Set ...To pair your new transmitter after you receive the "Replace Sensor & Transmitter Now" notification, follow the instructions in the video below. How to Replace Your Sensor on Day 10 LBL-1000734 Rev001 Wait until your session comes to an end and tap the “pair” button when prompted by your receiver. Pair Manually: If you don’t see Pair new transmitter, you must select Stop Sensor first. Then follow the on-screen prompts to pair your new transmitter. Click here to view the Dexcom G6 User Guide for more information. LBL-1002151 Rev001. Wait 10 minutes. If your signal does not reset, proceed to step 2. Make sure your phone has enough power. Bluetooth gets turned off in low power mode for some phones. Ensure the phone’s Bluetooth is paired with the CGM transmitter. Check that your Dexcom transmitter is in the list of paired devices in your phone’s Bluetooth settings. While holding the front edge of the adhesive patch, gently rock back the applicator away from your body. Check the insertion site to make sure the sensor isn’t left on the skin. Don’t try to reuse the applicator. If you pressed the button to insert your Dexcom G6 sensor but the applicator got stuck and won’t release, remove the applicator ...You can’t press the applicator button until you push the applicator so firmly against your skin that the clear safety guard pushes in. Then the button activates, and you can press it to insert the sensor. If after following these steps, the applicator button still does not activate, please submit a Product Support Request form. MAT-1043.Ensure Bluetooth is On, after turning Airplane Mode On and Off. Wait up to 20 minutes after Pod activation for the values from your Sensor to appear in your Omnipod 5 App. What if my Pod and Transmitter still won’t connect?Delete your old transmitter out of your Bluetooth history and try again. It can take a while. My last pair took about 30 minutes.Dexcom G7 Dexcom G6 Options My CGM Device Settings History 2 If this is the first time using a Dexcom G7 sensor, tap Select Sensor and then tap Dexcom G7. Otherwise, skip to Step 3. 1 From the Home screen, tap OPTIONS. Tap the down arrow and then tap My CGM. T:SLIM X2 INSULIN PUMP WITH DEXCOM G7 CGM Start Sensor SessionTo resolve this issue, you will need to close your Dexcom App and open your iOS settings > Dexcom and enable 'Bluetooth Sharing'. It is recommended to reopen ... The Android Bluetooth implementation we use for OS 10 and 11 requires you to give us this level of Location Permission, so we can connect and communicate continuously with the Dexcom G7 sensor. Find answers to your questions about setting up your Dexcom G7 CGM System, inserting and starting your G7 sensor, and using the transmitter. The Android Bluetooth implementation we use for OS 10 and 11 requires you to give us this level of Location Permission, so we can connect and communicate continuously with the Dexcom G7 sensor. Find answers to your questions about setting up your Dexcom G7 CGM System, inserting and starting your G7 sensor, and using the transmitter.You will get a notification when a Dexcom ONE transmitter battery has died or the system detects a problem. To pair your new transmitter after you receive the "Replace Sensor & Transmitter Now" notification, follow the instructions in the video below. How to Replace Your Sensor on Day 10.Bluetooth devices can connect with each other wirelessly through what's called a piconet -- a very small ad-hoc network. The distance that it's possible for the devices to transmit...Mar 19, 2024 · Recently Viewed. Dexcom G7 - Invalid Pairing Code (Alert 29) The alert is triggered when the pump goes approximately about 20 minutes without pairing with the intended Dexcom G7 sensor. Possible triggers for this alert: Dexcom G7 sensor was already paired to a different pump or G7 receiver. The wrong pairing code was entered.
Wait until your session comes to an end and tap the “pair” button when prompted by your receiver. Pair Manually: If you don’t see Pair new transmitter, you must select Stop Sensor first. Then follow the on-screen prompts to pair your new transmitter. Click here to view the Dexcom G6 User Guide for more information. LBL-1002151 Rev001. . How to use spirit box phasmophobia
To set up Dexcom CGM data on your Android Watch and Android Wear 2.0: Once the Dexcom G5 App is installed on your compatible Android smart device, you will need to load the CGM watch face through the Play Store app on the watch. Click the watch power button to access apps. Select Play Store app. Scroll down to the "Apps on your phone" item.If you are having trouble pairing your receiver to your sensor, try pairing again but keep the sensor within 3 feet of the sensor. Remove any obstacles between them, like walls, water, and your body. It can take up to 10 minutes for pairing to complete.In our case, the problem was location services. Our child has a child's Google Account Managed by the parents family link app and I had to explicitly authorize location services through the family link app for Dexcom on his phone. After that I had to reinstall the Dexcom app and attempt a new transmitter pairing. 15 minutes later and it worked!The transmitter battery is good for up to 3 months. Starting 3 weeks before the end the battery life, the G6 App will warn the user that the transmitter will soon need to be replaced. In this video, a Dexcom G6 CGM user goes through the steps for replacing the transmitter, pairing the transmitter and sensor, and starting the new sensor. To pair your new transmitter after you receive the "Replace Sensor & Transmitter Now" notification, follow the instructions in the video below. How to Replace Your Sensor on Day 10 LBL-1000734 Rev001 Push down the lip of the transmitter holder and break open its wide end. Remove the transmitter from the holder and dispose of both. 2. Enter the new transmitter serial number. Find the serial number on the back of your new transmitter box. Using the Dexcom G6 app on your smart device, you can either take a picture of it or enter it manually. Check your sensor. Tap Help in app for more information on troubleshooting. If Brief Sensor Issue continues for more than 3 hours, contact technical support (in the app, go to Profile > Contact). Brief Sensor Issue may lead to Sensor Failed alert. Sensor Failed alert: Sensor is unable to measure glucose. If you receive this alert, you must ...Delete your old transmitter out of your Bluetooth history and try again. It can take a while. My last pair took about 30 minutes.The next man looked up my transmitter and found that the transmitter was still connected to my previous iPhone even after I deleted the app and forgot the device from my Bluetooth menu. After deleting my app and rebooting my phone for the 4th time, I was finally able to pair it.If you are having trouble pairing your receiver to your sensor, try pairing again but keep the sensor within 3 feet of the sensor. Remove any obstacles between them, like walls, water, and your body. It can take up to 10 minutes for pairing to complete.The G6 transmitter has 2 Bluetooth slots to communicate with apps. They are not dedicated, but the G6 will not do anything until it is activated, typically by either the Dexcom PDM or the Dexcom G6 phone app, though some have done it through xDrip app, an IOS alternative, or smartwatch.I have needed to go into my Bluetooth settings and manually unpair the old transmitter. I don't know why this happens, but sometimes the app doesn't do it. If that's not the problem, try turning your Bluetooth off, waiting five minutes, and then turning it back on. If that fails, it's time to call tech support. 3.May 17, 2023 · Check the Battery Level. If the battery level of your Dexcom transmitter is low, it may not be able to pair with your device. Make sure the battery is at least 50% charged and that the transmitter is turned on. If the battery level is still low, you may need to replace the battery. If you’re still having trouble pairing your Dexcom ... Jan 13, 2019 ... ... not already there, and wait for BT pairing ... Dexcom G6 Transmitter Save Restart Sensor By removing Transmitter ... PAIRING A NEW DEXCOM ... Why isn't my transmitter working and/or why is my Dexcom Continuous Glucose Monitoring (CGM) System telling me to pair a new transmitter? Dexcom G6 transmitters are under a limited warranty for the first 90 days from activation provided that activation was within 5 months of the shipping date. It doesn't start looking for devices to connect to until you do that. remove all devices from bluetooth. turn bluetooth off. close all apps. uninstall app. restart phone. reinstall app. try to pair again entering ID manually. also check dexcom website for compatibility of OS..